Removal Promise — Refund & Service Guarantee

What we guarantee

GalaxyWarden is your authorized privacy agent under California Civil Code §1798.135(c) and applicable state-equivalent statutes (CPRA, VCDPA, CTDPA, CPA, UCPA, TDPSA, MTCDPA, OCPA, DPDPA, NHPA, NJDPA, MNCDPA). Our service is filing valid removal requests with data brokers on your behalf, generating an audit trail you can produce to any regulator, and verifying broker responses.

We do not guarantee broker compliance. Brokers have up to 45 days under CCPA to honor a request, and a small minority of brokers do not honor authorized-agent requests at all (these are documented on our how removals work page). We control filing; we do not control the broker’s decision tree.

OneShot — $19 one-time

What we promise: We will file authorized-agent removal requests to every broker in your removal scope (typically 130+ direct filings covering 700+ sites via affiliate-network coverage) within 14 days of purchase. We will re-file every 7 days for 90 days for any broker that has not confirmed removal. You will receive a copy of every email we send on your behalf.

If we fail to file 80% of in-scope brokers within 14 days for reasons within our control (system outage, account misconfiguration, our error), email support@galaxywarden.com and we will issue a full $19 refund within 5 business days.

What disqualifies a refund:

• Broker non-compliance (we filed, broker hasn’t actioned within their 45-day window).
• Brokers that require in-person ID verification (small minority, listed on the how-removals page).
• Re-listing after a broker imports new public records (we rescan and re-file automatically).
• Chargebacks filed without first contacting support.

Warden — $4.99/mo or $49.99/yr

72-hour free trial before the first charge. If Warden doesn’t deliver value within the first 30 days of your first paid billing period, email support@galaxywarden.com and we will issue a full refund of that first charge. Cancel anytime to stop future renewals; cancellations stop the next charge but do not refund a charge already processed beyond the first 30 days.

Warden Plus — $9.99/mo or $99/yr

Same 30-day first-billing refund as Warden. Plus includes the Concierge action engine (manual broker filings on demand) and the full automated opt-out engine. The same OneShot 80%-filed-in-14-days commitment applies the first time we execute the full removal sweep on your behalf.

DoxxScan™ Monitoring

Continuous credential re-scanning subscription. Refundable in full within 30 days of your first paid billing period. Deep-mode credits attached to an active subscription are refundable only if unconsumed; one-time Deep-mode top-up credits are non-refundable once a scan has been delivered.

Universal exclusions

• Renewals beyond the first billing period of any subscription (cancel anytime to stop future charges).
• Consumed one-time credits (Deep mode, address-search bumps).
• Card-issuer chargebacks filed without first emailing support — we are always faster than a bank dispute, and skipping the support step risks both your account and future service eligibility.
• Accounts terminated for abuse (impersonation, false agent claims, scraping our service).

How to request a refund

1. Email support@galaxywarden.com from the address on your account.
2. Subject line: Refund — [your plan] (e.g. Refund — OneShot).
3. We process refunds within 3–5 business days back to the original payment method.

Why we offer this

The data-removal industry is full of vague promises and 12-month lock-ins. We sell a bounded service with a bounded guarantee: we promise filing, we don’t promise outcomes we can’t control, and we refund cleanly when we fall short. If our $19 didn’t earn its keep, we’d rather give it back than fight a chargeback.