What we promise, and when we refund

This page governs

This is the single source of truth for refunds on every GalaxyWarden product. If another page, an FAQ, a checkout screen or an ad describes our refund terms differently, this page controls, and we will honor what is written here. If you find a page that contradicts it, tell us at support@galaxywarden.com. We will correct that page and honor these terms in the meantime.

What we guarantee

GalaxyWarden acts as your authorized privacy agent under California Civil Code §1798.135(c) and the equivalent state statutes (CPRA, VCDPA, CTDPA, CPA, UCPA, TDPSA, MTCDPA, OCPA, DPDPA, NHPA, NJDPA, MNCDPA). What we do is file valid removal requests with data brokers on your behalf, keep a record you can hand to any regulator, and check what the brokers do in response.

We do not guarantee that a broker complies. Brokers have up to 45 days under CCPA to act on a request, and a small number refuse authorized-agent requests altogether. We list those on the how removals work page. We control the filing. We do not control what the broker decides.

Deep Sweep — $29, one time

What we promise: we file authorized-agent removal requests across your whole removal scope, which is 634 sites across 582 companies — one filing to a company clears every site that company runs. Deep Sweep sends up to 300 requests a month for you and keeps going, month after month, until your scope is clear.

Deep Sweep is a one-time payment. Nothing renews and we never auto-charge you. After the broker compliance window closes (CCPA allows brokers up to 45 days) we run a single verification re-scan and email you proof of what came down. You get a copy of every email we send on your behalf. Filing again automatically each time a site re-lists you is a Protection feature, not part of the one-time Deep Sweep.

The filing guarantee. Brokers reject bulk submissions, so we send in a steady stream rather than all at once. We commit to filing a majority (51%+) of what your plan files in its first 14 days, which for Deep Sweep is at least 71 removal requests. If your own scope is smaller than that, the same majority of your scope. We do not claim to finish all 634 sites across 582 companies inside the window; the rest keeps going out at the same rate afterwards.

If we miss that for a reason within our control — a system outage, a misconfigured account, our mistake — you get a full refund. Email support@galaxywarden.com and the money is back on your card within 5 business days.

What disqualifies a refund:

• Broker non-compliance: we filed, and the broker has not acted inside its 45-day window.
• Brokers that require in-person ID verification. There are a small number, and they are listed on the how-removals page.
• Being re-listed after a broker imports new public records. The one-time Deep Sweep covers one sweep and one verification re-scan; filing again on every re-list needs an active Protection subscription.
• Chargebacks filed without contacting support first.

Protection — the ongoing subscription

30-day first-billing refund. Protection is our one ongoing subscription. While it is active it includes the full automated opt-out engine, the Concierge action engine (broker filings we make by hand on request), and continuous monitoring with automatic re-filing: when a people-search site lists you again, we file a fresh authorized-agent takedown without you having to ask.

You can start up to 100 new-site opt-out filings per calendar month. Re-filings to sites already in your scope do not count against that allowance. All of it depends on the subscription being active: the automatic re-filing stops when it lapses.

The filing guarantee applies to Protection at Protection’s own rate, not Deep Sweep’s. The first time we run your full removal sweep we file a majority (51%+) of what your plan files in its first 14 days, which for Protection is at least 23 removal requests. If we miss it for a reason within our control, that billing period is refunded. Protection sends fewer requests a month than the one-time Deep Sweep by design, because it is built to keep working indefinitely rather than to finish once, and filing continues every month until your scope is clear.

Family — 5 seats

Family carries the same 30-day first-billing refund as Protection, and the same filing guarantee, applied to the primary account holder’s first full sweep. It includes everything in Protection for the primary account holder — the same broker scope, continuous monitoring, automatic re-filing — plus 5 household seats, which share one monthly filing allowance.

A household seat stores a person’s details and needs their own authorization before we act for them. The right to have your data removed is yours to give, not the account holder’s to sign away on your behalf. A seat is a slot and a stored profile, not a sweep of its own, so the filing guarantee attaches to the primary account’s sweep rather than to each seat. Extra seats follow the same refund terms as the base plan.

Signals — the business watchlist

Signals is a different kind of product from the rest of this page: a watchlist-alerting subscription for businesses, covering SEC 8-K breach disclosures and corroborated breach records, with a JSON API. It does not scan you and it does not file removal requests, so the filing guarantee above does not apply to it.

Signals is cancel anytime, billed in advance. Cancelling stops future renewals. It does not refund the billing period already in progress. Billing questions: support@galaxywarden.com.

Continuous monitoring and re-scanning

Continuous re-scanning and monitoring is part of your Protection subscription, powered by our DoxxScan™ engine. It is not sold separately. It is refundable in full within 30 days of your first paid billing period. Deep-mode credits attached to an active subscription are refundable only if you have not used them; one-time Deep-mode top-up credits are not refundable once a scan has been delivered.

Universal exclusions

• Renewals beyond the first billing period of any subscription. Cancel anytime to stop future charges.
• One-time credits you have already used (Deep mode, address-search bumps).
• Card-issuer chargebacks filed without emailing support first. We are faster than a bank dispute, and skipping the support step puts both your account and your future eligibility at risk.
• Accounts terminated for abuse: impersonation, false agent claims, or scraping our service.
• Purchases made through JVZoo or an affiliate. Deep Sweep and bundle orders completed through JVZoo checkout, or through an affiliate’s link, are processed and refunded by JVZoo under JVZoo’s own refund policy, because that checkout is outside our control. Refund requests for those orders go to JVZoo. The terms on this page apply to purchases made directly on galaxywarden.com.

How to request a refund

1. Email support@galaxywarden.com from the address on your account.
2. Put your plan in the subject line, like Refund — Deep Sweep.
3. We process refunds within 3–5 business days, back to the card you paid with.

Why the promise is shaped this way

We promise the part we control, which is the filing, and we refund cleanly when we fall short of it. Promising that a broker will comply would be promising something we cannot make happen, and you would have no way to hold us to it.